Washington State University

Student Financial Services

FAQ

Education Abroad

I plan to study abroad. What steps do I need to take to receive financial aid?

Here are the steps a student must complete in order to be eligible to receive Financial Aid:

  1. Complete a Study Abroad Application with the WSU Global Learning Office (also known as the Education Abroad Office). This office will have an advisor sit down with the student to discuss study abroad program options and assist the student in determining their program selection.
  2. Submit Program Expense Form. If the student indicates on this application that he/she will be using financial aid, the Education Abroad Office determines the total cost of the program and forwards this information to the Financial Aid Office on a form called, The Program Expense Form (PEF).
  3. Student’s Financial Aid Budget and Package is Adjusted. Based on the Program Expense Form, the Financial Aid Office revises the student's cost of attendance to reflect the (increased or decreased) education abroad costs and budget and then adjusts the student’s financial aid award accordingly. To receive financial aid, undergraduate students must be enrolled full-time (12 credits) during the academic year (fall and spring terms) and at least half-time (6 credits) during the summer term abroad. Graduate students must be enrolled in 10 credits during the academic year and at least 3 credits during the summer term.
  4. Complete the NS Form. The “NS-Education Abroad Checklist” is requested from the student on ZZUSIS. The Financial Aid Office sets this checklist on the student’s ZZUSIS account. Students must complete and return this form to the Financial Aid office before financial aid will deliver to their WSU Student Account. If the form is never returned by the student, financial aid will never deliver! The student does NOT receive reminders or additional notifications from our office to complete this form. The NS “To Do” checklist item on ZZUSIS simply remains on the student’s account indefinitely unless completed.
  5. Financial Aid Delivers to WSU Student Account. According to federal regulations, financial aid is released to the student on the first day of the regular WSU term (fall/spring/summer) or ten (10) days prior to the student's program start date (shown on the Program Expense Form) whichever is LATER. There are no exceptions to this rule! Once financial aid disburses to the student’s account, it pays charges posted and if there’s money left over, then the student will receive a paper check or a direct deposit if the student completed the necessary steps on ZZUSIS.

What financial aid can be used while studying abroad?
Students can utilize most types of financial aid and scholarships to pay for their education abroad. There are a few exceptions: Cougar Commitment, Cougar Academic Award, Work Study, and some waivers cannot be used while studying abroad. The University Achievement Award, Regents Scholarship, Glenn Terrell Scholarship and most Pullman Campus specific university scholarships can be used while studying abroad during any academic term. If you are not clear if your scholarship can be used abroad, you may contact the WSU Scholarships Office at 509-335-1059 or at scholarships@wsu.edu. Students can learn more about additional study abroad scholarship opportunities by contacting the WSU Global Learning office at http://ip.wsu.edu/global-learning/education-abroad/home.html.

What do I do if my financial aid doesn’t cover my costs of studying abroad?
If a student’s institutional, state, and federal financial aid does not cover their costs abroad, the student might consider researching and exploring the option of using a private education loan to pay for these expenses. To find out more about how the private education loan process works, go to the Financial Aid Office’s website at http://financialaid.wsu.edu/your-award/loans/.

Does WSU pay my program directly?
Students are required and responsible for paying their education abroad programs directly. WSU does not pay the program on the student’s behalf. If the student has financial aid for their term abroad, those monies will deliver to the student’s WSU Student Account just as if the student was attending classes at WSU.

What should I do before leaving the country to ensure my aid delivers to my WSU student account? Students should complete these important steps BEFORE leaving the U.S. and their home:

  1. Set up Direct Deposit through ZZUSIS so that a WSU Student Account refund can immediately be credited to your personal bank account. Then your money can be accessed from anywhere in the world.
  2. Complete the Third Party Access process. This process grants someone access to your WSU accounts and records. Students should designate a third party access, preferably someone from their family or a close friend, in case he/she needs assistance while they are out of the country.
  3. Update your mailing address on ZZUSIS for the term you are abroad, probably to the address of your parents, a family member or a close friend.

Who do I contact if I change my mind and decide not to study abroad?
If a student decides not to study abroad after submitting a Program Expense Form and having their financial aid package and budget adjusted, they must first notify the WSU Global Learning office and then WSU's Student Finanical Services. The Financial Aid Office requires cancellations to be in writing. The student can send an email to finaid@wsu.edu or drop off a handwritten note to the Financial Aid Office.

FinAid Scheduler FAQ

What is the FinAid Scheduler?
The FinAid Scheduler is a convenient, online appointment system WSU students can use to schedule a time to meet/talk with a financial aid counselor at the Pullman campus Student Financial Services office (formerly named the Financial Aid and Scholarships Office). Financial and Scholarship-related issues can be discussed during an appointment. Appointments can be made from any computer or smart phone from the Student Financial Services website at www.finaid.wsu.edu.

Why do I have to use the FinAid Scheduler to see a counselor?
To better serve our Pullman campus students and avoid long lines and unknown wait times, Student Financial Services created this online appointment system for WSU students to use. This will allow you the chance to better manage your class schedule and your personal business during the day.

How do I use the FinAid Scheduler?
Go to www.finaid.wsu.edu. Click on the Grey Cougar PAW button under “Quick Links”. You will sign in using your WSU network ID and Password to make an appointment; select your appointment day and time, and also provide the “reason” for your counselor meeting.

What hours and days of the week are appointments available?
Appointments are generally available from 8:00 a.m. – 4:45 p.m. Monday through Friday during peak times of the semester. You can make an appointment eight days in advance. The office is closed on weekends and holidays. During non-peak times of the semester, the service hours often are shortened.

What types of appointments are available? Can I make more than one appointment?
Appointment times are available in ten minute increments. You may NOT make more than one appointment at a time. While you have an ACTIVE appointment in the system, you will not be able to make a second appointment until your first appointment has been concluded.

What do I need to bring to my appointment?
You will be required to have your WSU Cougar Card or a photo ID to meet with a financial aid counselor at the time of your appointment.

When should I arrive for my scheduled appointment?
As with any appointment, please arrive a few minutes prior to your appointment time at the WSU Pullman Student Financial Services office (formerly name Student Financial Services) located in the Lighty Building, 3rd floor, room 380. Please check in with our staff when you arrive.

How far in advance can I schedule an appointment?
You may schedule an appointment eight days in advance.

Can I make an appointment the same day I want to see a counselor?
Yes, you can make an appointment if there is an appointment time available that day.

What happens if I arrive late?
Once your appointment time has passed and you have not shown up, we cannot guarantee your appointment time will be honored. Our office will still try to schedule another appointment time for you that day based on availability, but you may be required to wait or schedule another appointment on another day.

Who can use FinAid Appointment Scheduler?
The FinAid Scheduler can be used by any current or prospective WSU student or parent who would like to speak to a financial aid counselor at our WSU Pullman Student Financial Services office.

Can I use the FinAid Appointment Scheduler for appointments at other WSU financial aid campus offices (Spokane, Tri-Cities, or Vancouver)?
No, the FinAid Appointment Scheduler is only for making an appointment at the WSU Pullman office.

What if I know my appointment will take longer than 10 minutes?
Go ahead and schedule an appointment. If during your appointment it is determined you need more time to discuss your situation, the counselor will decide how best to service you further and what next steps to take.

I am having trouble finding a convenient appointment date. What do I do?
The FinAid Appointment Scheduler is based on your availability. You will need to make time over the next eight business days and schedule an appointment during that time if you want a personal appointment. You may also call or email our office if you need immediate assistance at 509-335-9711 or finaid@wsu.edu.

I am not sure that my appointment was confirmed. Is there a way to check?
Yes, you can log back into the Scheduler to see your appointment. Also, you will receive an email confirmation after scheduling your appointment.

Can I view an existing appointment or cancel an appointment?
Yes, you can log into the Scheduler at www.finaid.wsu.edu to see, cancel, or change an existing appointment.

 

Satisfactory Academic Progress (SAP) Appeals

How do I maintain Satisfactory Academic Progress (SAP)?
The key points of the SAP regulations are: 

  • Maintain a 2.0 cumulative GPA.
  • Complete and pass at least 67% of your credits cumulatively and 67% of your credits each term.
  • Graduate with your degree within the maximum time frame requirements for your career.

The best way to maintain a good SAP status and thus receive financial aid for your education is to follow these Federal regulations for SAP eligibility. Read the SAP Handbook on the Student Financial Services website to learn the specifics of the Federal regulations for eligibility. At finaid.wsu.edu, click on “Maintaining Eligibility” then on the “Satisfactory Academic Progress” link to find the handbook near the bottom of the page for review.

How do I know if I’m in Satisfactory Academic Progress (SAP) trouble?
You will receive an email from Student Financial Services detailing your deficiency. The email you receive may either be a Warning status email or a Denial email.

Warning: advises you that you are on “notice” that you didn’t meet the SAP regulations in one or more of the key categories in the most recent academic term BUT you are still eligible to receive financial aid.
If you do not meet SAP criteria two terms (fall, spring, or summer) in a row, then you will not be eligible to receive financial aid for the next term and you will need to submit a SAP Appeal to be considered for financial aid.
Denial: advises you that you are not eligible for financial aid for the next term unless you submit a SAP Appeal, successfully have your appeal approved, and are placed on an academic plan for the term you need aid. If you are in a SAP Denial status the FA1_RB checklist item (the SAP APPEAL form) will be initiated on your ZZUSIS “To Do” list. This checklist item indicates that you will need to submit a SAP Appeal in order to be considered for financial aid.

How do I submit a SAP Appeal?
You can file an appeal through the Student Financial Services website at finaid.wsu.edu. Click on the “Forms” link on the left hand side of the page and under the Satisfactory Academic Progress section you will find the SAP Appeal Form-RB. Please be sure to complete all areas of the form. You must file and submit the SAP Appeal online. If you need to submit additional documentation, you can email that information to sapappeal@wsu.edu or you can fax it to the Pullman Campus Office at (509-335-1385). Make sure to include your name and WSU ID number on all documentation.

What are the deadlines for filing a SAP Appeal?
The spring 2014 deadline is February 28, 2014.
The summer 2014 deadline is the end of the second week of the first session that you are enrolled in. Summer 2014 SAP Appeals will not be reviewed after July 8, 2014.

How will I know if my SAP Appeal has been received?
If our office received your appeal, the status of your appeal will read “Received” on ZZUSIS under your Financial Aid “To Do” list. If you submitted your appeal and the status area reads “Initiated,” it means we haven’t recorded it into our system. It can take up to two business days before we track an appeal into our system, then it’ll show “Received”. When your status shows “Complete” it means your appeal has been reviewed and a decision has been made.

If I submit a SAP Appeal, do I automatically get approved for financial aid?
No. The approval of your appeal depends on the circumstance(s) that made you SAP deficient and what steps you are taking in order to correct your deficiency. The submission of your SAP Appeal does not guarantee that you will receive financial aid for the next term. The Committee will review your SAP Appeal based on established guidelines and will determine if you are eligible for approval.

How long does it take for an appeal to be reviewed?
Depending upon the time of year, the review process can range from a few days during the non-peak time of a term to six weeks during the peak time. Please file a SAP Appeal as soon as you receive your denial email and/or see the notification on your ZZUSIS account. Waiting to file an appeal until the beginning of the term will cause a delay in the review of your appeal. Appeals are reviewed in date order received. If additional documentation or information is requested, it can take longer for the review to be completed, as no decision can be made until all information or documentation is received by Student Financial Services.

How will I be notified of the outcome or decision regarding my SAP Appeal?
When a decision has been made on your SAP appeal, you will receive a letter in the mail.

If your appeal is Denied, you will be mailed a denial letter and your financial aid for that term will be cancelled. You will have to find an alternative source for funding for that term. If your appeal is Approved, a SAP Academic Plan will be mailed to your mailing address listed in ZZUSIS. The academic plan will also show on your Financial Aid “To Do” list in ZZUSIS.

You will need to sign and return a copy of this academic plan document within two weeks of the date of the letter to release your financial aid for that term. Copies of the academic plan are kept in the Pullman Campus Student Financial Services office and you can go there to sign it if you do not want to wait until it arrives by mail. Branch campus students can contact their local financial aid office to have the academic plan printed out for signing. WSU Online students will have their academic plan emailed to their WSU email address and to their mailing address listed on ZZUSIS.

If my appeal is denied, what steps should I take to be eligible for future financial aid?
You will need to make academic progress on your own. You will need to do well in your classes and make progress toward your degree in your next term of enrollment. At that time, you would be eligible to file a new appeal. You may also show progress towards your degree by attending another institution and taking classes that will transfer back to WSU and apply towards your degree.

How many courses do I need to take to make academic progress and regain eligibility?
It depends upon your SAP deficiency. In general, you can take one (3 credit) class and it can help to improve your SAP status. Repeating previously failed courses and passing them can also improve both your cumulative GPA and your pace to degree requirements.

What happens if I failed my academic plan? Can I file a new appeal?
Yes--if you didn’t meet the terms of your academic plan for the term, you can submit a SAP Appeal. However, please realize it must be reviewed by the SAP Committee in order for a decision to be made. This it is not a guarantee your appeal will be approved. The SAP Committee will follow the proper evaluation guidelines, but be sure to detail your circumstances explicitly so a proper review of your situation can be made by the Committee.

If I complete the University requirements to get back in academic standing (R39) am I eligible for financial aid?
Being reinstated to the university does not mean that you are reinstated for financial aid purposes. You also must file a Satisfactory Academic Appeal with Student Financial Services. If it is Approved, you will then be eligible for financial aid after signing and returning your academic plan. If your appeal is not approved, then you will not be eligible for financial aid for that specific term.

If I drop a class, what will happen to my financial aid?
a) If you are currently making satisfactory academic progress (SAP) this could place you in Warning status for the next academic term.
b) If you drop classes and this results in a second warning in a row for the term, it will place you in a SAP Denial status and you will have to file a SAP Appeal for future financial aid consideration.
c) If you are currently on a SAP Academic Plan for the term and want to drop a class, you will need to send an email to sapappeal@wsu.edu and request that the “Service Indicator Hold” be removed in order for you to drop the class. The hold is only removed for 48-72 hours and then is placed back on your account. If you drop a class while you are on a SAP Academic Plan, you will fail your academic plan and you will have to file a new SAP Appeal for the next term. Filing a new appeal is not a guarantee of approval.

My ZZUSIS account has a SAP contract hold (FFH-service indicator) and I need to register for classes. What do I do?
The service indicator hold does not prevent you from registering for future terms of enrollment. It only prevents you from dropping classes during the term you are on a SAP academic plan. Please check to see if you have any other service indicator holds that may be preventing you from enrolling and contact the appropriate department to inquire about them.

Where can I find more information about SAP requirements?
Go to the Student Financial Services website at finaid.wsu.edu for more details and explanations. Click on “Maintaining Eligibility” and then “Satisfactory Academic Progress” for more information. If you have additional questions after reviewing this information and the SAP Handbook, you can send an email to sapappeal@wsu.edu or call Student Financial Services at 509-335-9711.

Scholarships
Special Circumstance Appeals

The FAFSA does not accurately reflect my income and financial situation. Can an adjustment be made?
The Free Application for Federal Student Aid (FAFSA) is a tool used by the federal government to estimate a family's ability to pay for a student's education costs. We realize that sometimes situations change and last year's tax information may not always provide an accurate picture of the family's financial situation. We also know that our student population is diverse and they have many different needs. The Office of Financial Aid and Scholarships has a review process in place for these situations where a parent and/or a student could provide additional information about certain financial circumstances. It is called a Special Circumstances Appeal. In these six circumstances, a student’s financial aid eligibility can be more closely reviewed if a Special Circumstances Appeal is submitted to the Financial Aid Office. They are: 1) Change in income 2) Medical and Dental Expenses 3) Parent in College 4) Private School Tuition 5) Student Loan in Repayment and 6) Unusually High Dependent Care Costs.

My parent lost his/her job since filing the 2013-2014 FAFSA. Is there anything that can be done to reflect this change in income on the FAFSA and on our student’s financial aid award?
A “Change in Family Income” is one allowable reason for a Special Circumstances review. Special Circumstances requests must be submitted using the Special Circumstances Form  along with a 2012 Tax Return Transcript, supplemental loss of income documentation, and a letter of explanation. Special Circumstance Forms are available on the WSU Financial Aid and Scholarships website under “Your Award” .

Our family incurred unusual, excessive medical expenses in 2012, but there was not any place on the FAFSA to capture this financial hardship. What can we do?
Incurring excessive, out of the ordinary medical expenses is a situation where a Special Circumstance Appeal can be submitted to our office for review. Appeals must be submitted using the Special Circumstances Form (AY- Parent Medical/Dental Expenses) outlined at http://finaid.wsu.edu/your-award/special-circumstances/ along with copies of the 2012 Tax Return Transcript, specified medical expense documentation, and a letter of explanation. For more information about submitting this type of Special Circumstances Appeal, please go to Financial Aid website at www.finaid.wsu.edu and click on “Your Award” then Special Circumstances.

Can my family’s debt or credit card payments be considered in a Special Circumstances Appeal?
No, because these items are not associated with any questions specifically asked on the FAFSA. Our office cannot adjust for mortgages, car expenses, bankruptcy, credit card debt, leisure activities or other types of family debt.

I submitted all the required documents for my Special Circumstances Appeal. Why I am being asked to submit additional information?
There are situations, when after an initial review of your appeal has been done, the reviewer determines additional documentation is needed to complete the review of your situation. In order to move forward with the review, sometimes additional documentation is needed. Please forward this documentation right away so we can continue the appeal review process. If we have asked for additional documentation, the review will not be completed until this information is received.

Is there a deadline for submitting a Special Circumstances Appeal?
No. You may submit a Special Circumstances Appeal any time during the year (fall, spring and summer terms) but only after you have filed a 2013-2014 FAFSA. However, in order to be eligible for financial aid equity funding opportunities, the FAFSA must meet the priority deadline of February 15th and the priority appeal deadline of August 15th. Appeals can only be submitted for the current academic year (2013-2014) that a student is enrolled. We cannot process appeals for previous academic years such as 2012-2013 or 2011-2012.

How long does it take to process a Special Circumstances Appeal?
Generally, it can take one to two weeks to process a Special Circumstance Appeal. Please be aware if you have been selected by the WSU Financial Aid Office for “Verification” and are requested to submit verification documents (such as the 2012 Tax Return Transcript and/or other forms), the Financial Aid Office will not process your appeal until your Verification review has been completed and you receive a 2013-2014 Financial Aid Award Notification (final award). If you are not selected for verification and your FAFSA tax data shows a “Will File” status, we will not be able to process your appeal until you have updated your FAFSA to reflect your actual tax data. Special Circumstances Appeal processing can vary depending on when your appeal is submitted (peak or non-peak times of the academic year). Please know our office is doing our very best to process your appeal as quickly as possible.

How will I know if my Special Circumstances Appeal is approved or denied?
You will be notified by mail and through your WSU email whether your appeal is approved or denied. An explanation will be provided as to why this decision was made the Financial Aid Office.

If I submit a Special Circumstances Appeal and it is approved, what change could I possibly see with my FAFSA and financial aid award?
It’s possible your Expected Family Contribution (EFC) could be lowered if your Special Circumstances Appeal is approved. Depending on the change(s) and whether or not you met the priority deadlines, you could see change in the types of aid now made available to you. For example, you could become eligible for the federal Pell Grant and SEOG grants and/or the Washington State Need Grant. If your financial aid eligibility does change, it’s possible you could also be offered a Subsidized Direct loan for borrowing. Any changes to your original financial aid award for dependent students may also mean a reduction in a Parent PLUS loan originally offered. Please be aware that the financial aid offered you may not exceed your WSU cost of attendance.

I filed an appeal and I did not receive additional financial aid. Why did this happen?
Although we reviewed your Special Circumstance Appeal, the changes we made may not have been significant enough to result in the awarding of additional financial aid. For further explanation and information about your specific appeal, please contact the Office of Financial Aid and Scholarships.

My family cannot afford the remaining financial aid costs to attend WSU, but we do not qualify to submit a Special Circumstances Appeal. What options do I or my family have?
The Office of Financial Aid and Scholarships has a range of other financial aid options we can educate you about helping you evaluate how you and your family can pay for the remaining educational expenses not covered by your current financial aid award. In addition, we also have an Award Appeals process for certain student situations that can be explained and possibly pursued by you as the student. Please contact your local WSU Financial Aid Office for further guidance if you find yourself in this situation.

I previously submitted a Special Circumstances Appeal but now have a new circumstance. Can my first appeal be re-evaluated or do I need to submit a new appeal and supporting documentation?
You will need to submit a new appeal in this situation based on your new circumstances. We would not re-evaluate your original Special Circumstances Appeal. Please submit a new Special Circumstances Appeal form and supporting documentation along with a letter of explanation so that the Office of Financial Aid and Scholarships can evaluate your new circumstance.

Summer Financial Aid

What steps do I need to take to be eligible for summer financial aid?

  1. You need to file a 2013-2014 FAFSA if you haven’t already done so. The 2013-2014 FAFSA covers fall 2013, spring 2014, and summer 2014. Once this is done, your 2013-2014 financial aid file can be reviewed.
  2. You need to register for classes! Our office will then review your account to determine your eligibility to receive aid for the summer term. Please be aware that submitting a FAFSA and registering for classes doesn’t automatically mean you will be awarded summer aid. 

What’s the minimum # of credits I need to be considered for summer financial aid?
Undergraduate students must be enrolled in a minimum of six total credit hours during Summer Session to receive Summer Financial Aid. Graduate/Professional level students must be enrolled in a minimum of three total credit hours.

What type(s) of financial aid will be available?
Generally, the types of financial aid that are available to students in the summer include: Federal Pell Grant, Institutional Grant, Direct Subsidized and Unsubsidized loans, Perkins loan, Parent and Graduate PLUS loans, and sometimes federal work study if funds are available. Please be aware that aid eligibility for these programs during the summer depends on several factors such as whether the grants and loans were “used” in the 13-14 academic year by you and if the university has available monies to offer students (institutional grant, Perkins loan and work study). You may also want to explore the option of funding your summer classes with a private loan or by getting a job

Will I receive need-based financial aid (grants/loans) as part of my summer financial aid award?
It depends. If you did not use your entire Federal Pell Grant and Stafford Subsidized Direct loan eligibility during the fall and spring terms in 2013-2014, then it’s possible you could receive these need-based forms of financial aid. You may also qualify for other WSU need-based aid (Institutional Grant or Perkins Loan) depending on your expected family contribution (EFC) which is calculated from the FAFSA. These funds are awarded based on your EFC and whether WSU has monies to award. The lower your EFC is the better chance you’ll be eligible for these types of financial aid.

What do I need to do to be eligible for a summer Perkins Loan?
To be awarded in a timely manner and be considered for the Perkins Loan, you will need to register in the minimum required credits (6 credits for Undergraduates; 3 credits for Graduates) by Thursday, May 1. Eligibility is also based on your Expected Family Contribution (EFC) and your need. If the Perkins Loan is offered to you and not accepted by May 15 or two weeks after it’s been offered, then it may be cancelled. If for some reason you could not register for classes by May 1, then you can submit an On-time Appeal Form for review and consideration. Click here to complete this online form. 

Do I need to be enrolled in 6 credits to receive a Pell Grant for the summer term?
No, if you are Pell Grant eligible based on your Expected Family Contribution (EFC) and you did not use all your annual Pell Grant monies during the 2013-2014 academic year (fall 2013 and spring 2014), then you would be eligible to receive a summer Pell Grant even if you are enrolled in less than 6 credits. However, Pell Grant awarding is pro-rated based on the total # of credits you are enrolled in for the term.

Where do I find more information about the Parent PLUS loan and a private loan?
Click here for more information about these loans. 

Will I be sent a notification if I receive a summer financial aid award?
Yes, summer students receive an email sent to their WSU email letting them know they have an award and to check their Student Center on ZZUSIS. Our office also sends students who didn’t qualify for a summer financial aid award an email as well.
To view your award on ZZUSIS, go to:
Student Center>Finances Section/Heading>View Financial Aid Award>Click on 2014 link

When will summer financial aid deliver to my WSU Student Account?
Your financial aid will deliver on the first day of your first summer session class. All summer charges will post to your WSU Student Account on that first day of your first class as well. If your summer aid does not deliver on your first day of class, you’ll need to contact Student Financial Services immediately for assistance by going to your local campus, by calling 509-335-9711 or emailing finaid@wsu.edu.

What if my summer financial aid never delivers to my WSU Student Account? What should I do?
You should call or stop by your local campus WSU financial aid office immediately to have a counselor review your financial aid award and help you determine why your aid has not delivered. There are several different reasons that could explain why this might happen. For example, you may be borrowing Stafford Direct Loans for the first time and need to complete the Stafford Entrance Loan Counseling and the Master Promissory Note found on www.studentloans.gov. Another reason may be your total number of summer credits fell below the required minimum to receive financial aid, so your aid never disbursed electronically to your WSU Student Account.

Can I still apply for summer financial aid?
You can be considered for summer aid anytime in the summer as long as you’ve registered for the minimum credit hours for summer and have filed a 2013-2014 FAFSA. However, there is a cut-off date to be aware of. The Student Financial Services office has to receive your 2013-2014 FAFSA as well as review and process your financial aid award all before July 23. Note: the last day students can accept loans for guaranteed delivery of funds for the summer term is Friday, July 25.

What is the last day I can qualify for summer financial aid?
The deadline is July 23. The last day students can accept loans for the summer term is Friday, July 25.

Is it possible for me to receive a Scholarship for the summer session?
In general, university scholarships are not awarded during the summer, but some WSU departments/colleges do award scholarships during this term. This varies depending on the academic department, so it’s best to contact the specific academic department for more information.

What if I drop summer classes and fall below the minimum credit requirements for financial aid?
Your aid could be cancelled. This could create an “Account Balance Owed” on your WSU Student Account or a bill you must pay the university. You would see this on ZZUSIS. In order for you to keep the financial aid you received, you must add additional classes to meet the minimum credit hour requirement to receive summer aid. Our office will send you an email if at any time during the summer session you fall below the minimum credit requirement for aid. If you have any questions, contact the Student Financial Services at 509-335-9711 or finaid@wsu.edu.

I received an email stating I’m currently in Satisfactory Academic Progress (SAP) denial for spring 2014 grades. How does this affect my eligibility for summer financial aid?
You must file an online Satisfactory Academic Progress (SAP) Appeal immediately to be considered for financial aid for the summer term. Click here to submit a SAP Appeal. If your appeal is approved, you would be placed on an academic plan for summer. The academic plan must be signed and returned as soon as possible to the Student Financial Services office for your summer financial aid to deliver to your WSU Student Account. If you do not appeal and you are in a SAP denial status, then any summer financial aid already disbursed will be cancelled and you will owe the university money.

What is the last day to submit a SAP Appeal for the summer term?
The last day is the second week of the first session you are enrolled. If you need any assistance or clarification, contact sapappeal@wsu.edu or contact the Student Financial Services office to help direct you. To submit a SAP Appeal, click here

If I drop a summer class or cancel my enrollment completely what will happen if I’ve already received aid for the summer? What about in the future?
Dropping a class could affect your current financial aid. You must maintain enrollment in at least six credits as an undergrad and three credits as a grad to maintain your eligibility. Withdrawing from all of your classes in the summer could cause a portion of your summer financial aid to be cancelled and returned based on when you withdrew from your classes. This is a federal requirement under Return of Title IV (RT24) funds. More information about this requirement can be found on our financial aid website, click here.

For future terms and financial aid eligibility, if you drop a class it could place you in a warning or denial Satisfactory Academic Progress (SAP) status. If you are currently in a SAP Warning status with our office, you will be placed into a Denial status for completing less than 67% of your attempted credits. In order to be eligible for future financial aid, you would have to file a SAP appeal and if it is approved, you would be placed on an academic plan for the next term and receive aid. Withdrawing from all classes automatically places you into a Denial SAP status and you would have to submit a SAP Appeal the next term for aid consideration. If your appeal is approved, you would be placed on an academic plan for the next term.

Verification

 What is verification?
Verification, often referred to as “File Review,” is the process used by schools to verify certain information reported on the student’s FAFSA to ensure its accuracy. Federal regulations require all universities to survey a certain percentage of their students for this process. Participation in the verification process is not optional and if the requested documentation is not submitted, a student will not be awarded federal, state, or institution financial aid. During the verification process, the student and sometimes the parent or spouse is required to submit documentation for the amounts reported or not reported on the FAFSA. Verification is done every year usually around late spring and through the summer months.

Who is selected for verification?
Federal regulations require all institutions to perform verification on applicants who file for financial aid and meet certain criteria. Some students receive a notice from FAFSA (U.S. Department of Education) that they will be selected for verification by the school. This process often requires our office to obtain 2013 Federal income tax information among other necessary forms or documents to complete the review process. Please do not send verification documents to WSU unless the WSU Office of Student Financial Services request them of you. Also, continuing students who were selected for verification in the past will not necessarily be asked to participate in verification in subsequent years.

How will I know if I’m selected for verification?
You will receive an email sent to your WSU Email address letting you know that you’ve been selected for this process and to check ZZUSIS for the items being requested. The required verification forms are listed on your ZZUSIS “To Do” list. Your “To Do” list can be found by: Clicking on Student Center>Under the Financial Aid 2014-2015 tab> Click details>then the “To Do” list will be seen and the forms being requested. If you are being asked to submit forms or documents, it will list them on this page. All Financial Aid forms are available on the WSU Financial Aid website at www.finaid.wsu.edu.

What type of information will I need to provide for verification?
You and/or your parents will be asked to submit tax return documentation and/or WSU financial aid forms for one or more of the following data elements on your FAFSA: Adjusted Gross Income, Taxes Paid, Income Earned from Work (for non-tax filers), certain untaxed, income items, number of family members in the household, number of family members enrolled in college (excluding parents for a dependent student), receipt of Food Stamps/SNAP Benefit, child support paid, citizenship status, compliance with Selective Service registration requirement, and any other inconsistent or conflicting information (including name, date of birth, social security number, etc.) The requested documents and forms will vary based on each student.

Where do I find the forms I need to complete verification?
All of the forms that might be needed can be found on the Office of Financial Aid and Scholarships website at www.finaid.wsu.edu by clicking on “Forms” located on the left side of the home page. Then select the “Fall 2014-Spring 2015” tab and the “Forms” drop down menu. All financial aid forms are listed there. A student will know what form(s) need to be submitted by checking their “To Do” list shown on ZZUSIS. Most forms are in a PDF format and can be returned to the Student Financial Services Office by fax or dropping it off in person, though the office suggests using the SubmitSFSDocs.wsu.edu webpage to submit documents.

If I’m asked to provide my 2013 taxes, what should I provide?
Federal regulations will no longer allow the Financial Aid Office to accept paper 1040 tax returns for verification purposes. This year, parents and students will need to submit an IRS Tax Return Transcript when 2013 Tax Returns are requested by our office. It takes approximately two weeks to receive a free transcript from the IRS and it should be mailed to your home, not WSU.

Tax filers can request a transcript three different ways: 1) online 2) telephone by calling 1-800-908-9946 and 3) by mail. Please request only the IRS Tax Return Transcript and NOT the IRS Tax Account Transcript. Once you receive the IRS Tax Return Transcript, send a copy to the Financial Aid Office after writing the student’s name and WSU ID number on all document pages.

Where should I send the items requested? What’s the best way to return them to the Financial Aid Office?
This depends on what’s most convenient for you! The most important point to remember is to not delay in returning these forms to the Financial Aid Office, because the processing of your financial aid award will be on hold until verification documents are received and processed. In an effort to protect your confidential and personally identifiable information (i.e. social security number, tax information, etc.), the Office of Financial Aid and Scholarships accepts documents four ways: submitted through the Document Uploader, fax, postal mail, or in-person. When submitting documents forms, please be sure to write your WSU ID number and your name (student’s) on all document pages returned.

How will I know if the Financial Aid Office received my documentation?
It can take up to 48 hours for the Financial Aid Office to check, enter, and post your documents into our system. The best way to confirm our office has received your documents is through ZZUSIS. Please do not call our office immediately after sending the forms to confirm we have them. Check ZZUSIS!

To see if your document(s) has been received, go to your ZZUSIS “To Do” list and view the status area. If it says “initiated,” it means either the document has not been received by our office or it has not yet been checked in by our office staff. If it says “received,” then we have the document. If it says “completed,” then the document has been reviewed and processed and likely your financial aid award will be viewable in ZZUSIS soon.

How long does it take the Financial Aid Office to complete the review of my documents and file?
Once the Office of Financial Aid and Scholarships receives all requested verification documents, your file will then be reviewed. It takes approximately three days to complete the review process. Please note that your file will not be reviewed until the Financial Aid Office has received ALL documents requested.

What happens after the verification process is completed?
Once the Financial Aid Office receives all verification documents requested, then your file can be reviewed along with your FAFSA. This review typically takes approximately three days to complete. Please note that your file and documents will not be reviewed until we have received all requested verification documents. If there is a discrepancy between the FAFSA and the forms/documentation submitted, the Office of Financial Aid and Scholarships will make the corrections and send them to the Department of Education (DOE) for reprocessing. The Financial Aid Offices will then receive an updated Institutional Student Information Report (ISIR) from DOE. The ISIR summarizes the FAFSA information and provides an Expected Family Contribution (EFC) for the student. A Financial Aid Award notification can then be created and posted to your ZZUSIS once the award notification process starts, which will be toward the end of June. You can then accept, decline, or reduce loans offered.

Work Study

Will Work-Study be available for this academic year (2014-2015)?
Yes, but to receive work-study you have to meet the program's eligibility requirements.

How do I know if I'm eligible for Work-Study?
To be eligible for this program, you must have completed and submitted your FAFSA by the WSU priority deadline of February 15th, checked on the FAFSA that you were interested in work-study, have at least $1,000 of unmet need-based eligibility, and are in good academic standing with the university and Student Financial Services.

I am eligible for Work-Study based on the eligibility criteria. What is the process?
If you are eligible for work-study, after you receive your 2014-2015 Financial Aid Award,  you will be sent a ZZUSIS Work-Study Portal Notice. This notice will contain a link to your personal Work-Study Authorization Form (WSAF) which both you and your employer will need to complete. Financial Aid Awards will be available and viewable in ZZUSIS by mid to end of May depending on whether you have completed your file review process if selected. Please keep in mind you need to have a financial aid award before you will receive your work-study eligibility notice.

What is the WSAF and how do I receive one?
WSAF stands for "Work-Study Authorization Form." WSAFs are sent to students who are eligible for work-study. The WSAF is included in the ZZUSIS Portal Notice sent from Student Financial Services if you are determined eligible for work-study. After finding a job, both you and your employer will need to complete their respective sections on the WSAF, and then you will need to return the completed form to Student Financial Services for processing. The WSAF is only for on-campus positions. If you have an off-campus job, please contact WSU's Student Employment Office for more information and direction on how to process your work-studyPlease be aware that turning in a completed WSAF does not guarantee the receipt of a Work-Study Award! Work-Study awarding is done on a first-come, first-served basis.

Will Work-Study be listed on my Financial Aid Award?
No. Work-study is not listed on your Actual Financial Aid Award, because there are limited work-study funds available to give students. If you are eligible for work-study, you will receive a ZZUSIS Work-Study Portal notice with your personal Work-Study Authorization Form (WSAF). The WSAF contains detailed instructions about completing and submitting the form so you can be eligible to receive work-study funds for the academic year.

What are the next steps after I receive the ZZUSIS Work-Study Portal Notice? How can I take advantage of my Work-Study eligibility?
If you receive a ZZUSIS Work-Study Portal Notice, then this means you are eligible to receive work-study. The next step is to find a job! You can search for work-study positions on WSU's JobX. JobX is an employment search engine for WSU students.

Once you have a job, you and your employer will need to fill out the Work-Study Authorization Form (WSAF). It is your responsibility to return the completed WSAF to Student Financial Services for review and processing. Please note that submitting a completed WSAF does not automatically guarantee you a work-study award. Work-Study is awarded on a first-come, first-served basis and awards are limited based on the amount of work-study funding WSU has available. Additionally, the WSAF is only for on-campus employment. If you are seeking an off-campus position, you should not submit the WSAF. There is a different process to follow for off-campus work-study. Please contact Student Employment for further instructions and direction by email at studentjobs@wsu.edu or call (509)335-6634.

What do I do if I am going to be employed by an off-campus employer? Can I still receive Work-Study?
Yes. Students may be eligible for off-campus work-study of they are employed by an off-campus. Students should not assume they can use their work-study with any off-campus employer. The off-campus employer must be eligible to participate in the Off-Campus Work-Study Program. The purpose of the Off-Campus Work-Study Program is to provide work experience directly related to student's academic or vocational pursuits (RCW 28B312.010). Positions where the duties are not directly related to the student's academic or vocational pursuits are not eligible for participation in the Off-Campus Work-Study Program. Non-profit, non-sectarian community service employers are always eligible. For more information and guidance as to what forms need to be completed for off-campus employment, please contact WSU Student Employment by email at studentjobs@wsu.edu or call (509)335-6634.

How much money can I receive for Work-Study?
Work-study award amounts will vary and are tailored to each student's employment situation. If a student is approved for a work-study award, the award amount will depend both on the position and the number of hours (within work-study rules)that were noted by the employer on the Work-Study Authorization Form (WSAF). Work-study awards usually range from $1,000-$4,000 for an academic year based on hourly wage and the number of hours worked per week. The maximum "standard" award is $4,000 for the academic year (2014 fall-2015 spring semesters).

How do I request another Work-Study Authorization Form (WSAF)if I deleted my original Work-Study ZZUSIS Portal Notification?
Please do not delete the Work-Study Portal Notification from your ZZUSIS account. But if you do accidentally delete it, you will need to immediately send WSU Student Employment an email requesting another Work-Study Authorization Form (WSAF). This email should be sent to studentjobs@wsu.edu and not to the general Student Financial Services email. Generally, another WSAF can be sent to ZZUSIS within two days. For questions or inquiries, please call (509)355-6634 or stop by Student Employment in Student Financial Services located on the third floor of the Lighty Building.

I hear Work-Study is given on "first-come, first-served" basis. What exactly does that mean?
Due to limited work-study funding from state and federal sources, the quantity or number of work-study awards WSU can give students is limited. As completed Work-Study Authorization Forms (WSAF)are submitted and processed, work-study will be awarded to students until all funds are exhausted. This is why it's extremely important to submit your completed WSAF to Student Financial Services as soon as possible! The sooner you return the WSAF, the better your chance will be to receive work-study for the year.

Will I receive a notice if all Work-Study funds have been exhausted and I won't receive an award?
Yes. The student receives a ZZUSIS notification and the on-campus employer receives an email when work-study funds have been exhausted and no further awarding will take place for the year.

Is there a way for me to know where I stand in respect to receiving Work-Study for the academic year?
You can stop by, call or email Student Financial Services and our staff will try to assist you in clarifying where you stand in terms of receiving a  work-study award for the academic year.

What if I am eligible for Work-Study but didn't receive a work-study award? Is it possible I could still receive an award later in the academic year?
Yes, this is possible if more funding becomes available. WSU Student Employment monitors funding on a monthly basis and will award students according to the date the Work-Study Authorization Form (WSAF) was completed and received by our office.

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Student Financial Services, Lighty Building Room 380, Washington State University, PO Box 641068, Pullman WA 99164-1068, 509-335-9711.